A grievance mechanism is a formal, legal or non-legal participation process that can be used by individuals, workers, communities and/or civil society organisations that are being negatively affected by certain business activities and operations.
A project or company strongly needs to implement and maintain a procedure for external communications that includes methods to (i) receive and register external communications from the public; (ii) screen and assess the issues raised and determine how to address them; (iii) provide, track, and document responses, if any; and (iv) adjust the management program, as appropriate. In addition, they are also encouraged to make publicly available periodic reports on their environmental and social sustainability.
MiReKel helped our clients to establish a grievance mechanism to receive and facilitate resolution of stakeholder concerns and grievances about the client’s environmental and social performance. It works well in mitigating risk of social & environmental.The grievance mechanism should be scaled to the risks and adverse impacts of the project or the business activity and have the stakeholder as its primary user. It should seek to resolve concerns promptly, using an understandable and transparent consultative process that is culturally appropriate and readily accessible, and at no cost and without retribution to the party that originated the issue or concern.
The mechanism should not impede access to judicial or administrative remedies. The client will inform the Affected Communities about the mechanism in the course of the stakeholder engagement process.
This approach, works well in mitigating any social risk to achieve our client’s business objectives. It could decrease level of mass protest, sabotage, criminal action, etc…